Try us – we offer new clients 3 hours of initial pay as you go support at a discount rate.
Our clients have found our simple rate structure and effective and efficient service benefits their organisations with both expenses and productivity.
Vital IT believes our clients should only pay for what they use. Many IT providers operate on a lock in contract with a set monthly fee which is required whether you use them or not. Often these monthly fees include a limited base level of support with extra costs incurred if you exceed base level. We feel this type of arrangement, often sold as “set and forget” is more representative of the providers attitude towards you; they don’t want to see you but we do! We believe there’s value in your team becoming accustomed to interacting with ours, the opportunity to interact with an IT expert on a regular basis means questions can be asked and answered, little niggles can be saved up and handled during a pre-planned visit or call relating to another matter instead of ignored and forgotten because your IT partner is obscured behind a ticketing system.
Vital IT believes in fee transparency and simplicity. We offer a discount for pre-paid blocks of hours.
Contact us for our pricing guide for casual (pay as you go), 12 hour or 24 hour support blocks.
Proactive regular bi-monthly service visits allow us to catch developing issues early and perform testing of critical systems such as backups. We also find that the opportunity for your staff to interact with an IT professional on a regular basis is beneficial for many of our clients as we are able to resolve small issues, niggles and answer questions about internal systems usage and best practices.
Vital IT believes our clients should only pay for what they use. Many IT providers operate on a lock in contract with a set monthly fee which is required whether you use them or not. Often these monthly fees include a limited base level of support with extra costs incurred if you exceed base level. We feel this type of arrangement, often sold as “set and forget” is more representative of the providers attitude towards you; they don’t want to see you but we do! We believe there’s value in your team becoming accustomed to interacting with ours, the opportunity to interact with an IT expert on a regular basis means questions can be asked and answered, little niggles can be saved up and handled during a pre-planned visit or call relating to another matter instead of ignored and forgotten because your IT partner is obscured behind a ticketing system.
